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1. 
Cover image for Services marketing : integrating customer focus across the firm
Services marketing : integrating customer focus across the firm
by 
Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format: 
Books
Publication Date 
2024 2013
Excerpt: 
Service industries -- Marketing.
Available: Copies:
2. 
Cover image for The handbook of service business : management, marketing, innovation and internationalisation
The handbook of service business : management, marketing, innovation and internationalisation
by 
Bryson, J. R., 1963- editor.
Format: 
Books
Publication Date 
2015
Excerpt: 
The handbook of service business : management, marketing, innovation and internationalisation /
Available: Copies:
3. 
Cover image for Services marketing : an interactive approach
Services marketing : an interactive approach
by 
Fisk, Raymond P.
Format: 
Books
Publication Date 
2014
Excerpt: 
Service industries -- Management.
Available: Copies:
5. 
Cover image for Contemporary security management
Contemporary security management
by 
Fay, John, 1934-
Format: 
Books
Publication Date 
2011
Excerpt: 
Contemporary security management / Fay, John, 1934-
Available: Copies:
6. 
Cover image for Services marketing : a contemporary approach
Services marketing : a contemporary approach
by 
Boshoff, Christo.
Format: 
Books
Publication Date 
2009
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
7. 
Cover image for Driving down cost : how to manage and cut costs - intelligently
Driving down cost : how to manage and cut costs - intelligently
by 
Wileman, Andrew.
Format: 
Books
Publication Date 
2008
Excerpt: 
Service industries -- Cost control.
Available: Copies:
9. 
Cover image for Challenges of managing information quality in service organizations
Challenges of managing information quality in service organizations
by 
Al-Hakim, Latif, 1946-
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019120.html
Format: 
Books
Publication Date 
2007 2006
Excerpt: 
Service industries -- Information technology -- Quality control.
Available: Copies:
10. 
Cover image for Service management and marketing : customer management in service competition
Service management and marketing : customer management in service competition
by 
Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Service management and marketing : customer management in service competition / Grèonroos
Available: Copies:
11. 
Cover image for Services marketing management
Services marketing management
by 
Mudie, Peter.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
12. 
Cover image for Knowledge intensive business services : organizational forms and national institutions
Knowledge intensive business services : organizational forms and national institutions
by 
Miozzo, Marcela, 1963-
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries.
Available: Copies:
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Service industries -- Marketing.
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Service industries -- Management.
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Marketing -- Management.
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