Emotional intelligence : achieving academic and career excellence / Nelson, Darwin B.

Intelligence--Time management--How to be part of a team--How to be innovative--Communicate effectively and

: Emotional intelligence -- Guy Claxton: Learning power -- Dylan Wiliam: Assessment for Learning -- Carol

. Ethics in leadership / Emmie Pietersen -- 9. Emotional intelligence and leadership / Maarten du Plessis

. Psychodynamic Approaches to Leadership -- Emotional Intelligence -- Diversity and leadership -- Power, Influence

communication climates -- Emotions and emotional intelligence in business communications -- Factors in effective

-- System skills training -- Management development in call centres -- Developing emotional intelligence and

, and people in action -- Emotional intelligence -- Motivation -- Team building -- Conflict management

intelligence -- Leadership vs management -- Power to influence -- Motivation -- Delegation -- Negotiation