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1. 
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
by 
Johnston, Robert, 1953- author.
Format: 
Books
Publication Date 
2021
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953- author.
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2. 
Cover image for Experiences : the 7th era of marketing
Experiences : the 7th era of marketing
by 
Rose, Robert, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
Experiences : the 7th era of marketing / Rose, Robert, author.
Available: Copies:
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