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1. 
Cover image for Relationship marketing and customer relationship management
Relationship marketing and customer relationship management
Relationship marketing and customer relationship management
by 
Roberts-Lombard, Mornay, editor.
Format: 
Books
Publication Date 
2018
Excerpt: 
-- Planning and organising a CRM strategy -- Implementing customer relationship management in an organisation
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2. 
Cover image for Citizen voices : performing public participation in science and environment communication
Citizen voices : performing public participation in science and environment communication
Citizen voices : performing public participation in science and environment communication
by 
Phillips, Louise (Louise J.)
Format: 
Books
Publication Date 
2012
Excerpt: 
citizen voices in different national, cultural and institutional contexts. Building bridges across media
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