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1. 
Cover image for Organisational behaviour : global and Southern African perspectives
Organisational behaviour : global and Southern African perspectives
Organisational behaviour : global and Southern African perspectives
by 
Robbins, Stephen P., 1943- author.
Format: 
Books
Publication Date 
2016
Excerpt: 
diverse contexts -- Part II : The individual. Diversity in organisations ; Attitudes and job satisfaction
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
Available: Copies:
3. 
Cover image for Services marketing.
Services marketing.
by 
Bateson, John E. G.
Format: 
Books
Publication Date 
2011
Excerpt: 
strategies (assessing and improving the service experience) -- 11. The essentials of customer satisfaction
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