Interaction design : beyond human-computer interaction / Sharp, Helen, author.

agenda setting -- Policy design -- Policy implementation -- Programme management, project management and

collaboration -- Requirements life cycle management -- Strategy analysis -- Requirements analysis and design

research design -- Collecting qualitative data -- Analysing qualitative data -- Quantitative research

"This is the most comprehensive book on network systems, covering design and evaluation techniques

Interaction design : beyond human-computer interaction / Rogers, Yvonne.