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00IIE
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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Performance Goals -- Employee Performance Plan -- Monitoring -- Skills Inventory Matrix -- Individual
Available: Copies:
2. 
Cover image for Strategic human resource management
by 
Truss, Catherine.
Format: 
Books
Publication Date 
2012
Excerpt: 
) updated model -- 4.3.6. Caldwell's (2001) change matrix -- 4.3.7. Summary and implications -- 4.4. HR
Available: Copies: