Interaction design : beyond human-computer interaction / Sharp, Helen, author.

agenda setting -- Policy design -- Policy implementation -- Programme management, project management and

-- Unobtrusive research -- Evaluation research -- Part four. Analysis of data. Qualitative data analysis

collaboration -- Requirements life cycle management -- Strategy analysis -- Requirements analysis and design

research design -- Collecting qualitative data -- Analysing qualitative data -- Quantitative research

-depth review of literature -- Quantitative research designs -- Single-system design -- Quantitative data

; The evaluation of training : concepts and design ; Management development.