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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
and Mouse -- Telephone and Headset -- Lighting -- Good Work Habits for Analysts -- Create a Beginning
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2. 
Cover image for Events management : principles & practice
Events management : principles & practice
by 
Raj, Razaq.
Format: 
Books
Publication Date 
2013
Excerpt: 
integrated approach -- 14 Event Production Design and Lighting -- 15 Sustainable Festivals and Events -- 16
Available: Copies: