evidence -- Marketing planning, implementation and control -- People, process and physical evidence

Pt. I. Introduction. The evolution of management theory -- The management process -- Features of

Inventory control.

Design; 1.2.1 Voice-Mail System; 1.2.2 Remote Control; 1.2.1 What to Design; 1.3 What Is Interaction

; Control: power of command -- Organizational spokespeople -- Planning example 6A: Selecting message sources

Pt. I. Introduction. The evolution of management theory -- The management process -- Features of

-- Project resource management -- Project cost management -- Project cash flow -- Project control -- Earned

-- Installing or upgrading to Windows 7 -- Upgrading issues -- Windows XP clean installation process -- Windows

-volume-profit relationships -- Absorption versus variable costing -- Overhead allocation -- Job costing -- Process costing

-- Countermeasures: technical controls -- Countermeasures: non-technical controls -- Conclusion -- Key learning

implementation -- Continuous improvement through strategic control and evaluation -- Strategic management in not

-- Project cost management -- Project cashflow -- Project excecution, monitoring and control -- Earned value