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The risk management handbook : a practical guide to managing the multiple dimensions of risk

Hillson, David, 1955- editor.

Format:

Books

Publication Date

2016

Excerpt:

discipline and provides a succinct and coherent picture of the field as a whole. Part One surveys these

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UX for beginners : a crash course in 100 short lessons

Marsh, Joel, author.

EBSCO https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1135545&site=ehost-live&scope=site

Format:

Books

Publication Date

2016

Excerpt:

questions -- How to observe a user -- Interviews -- Surveys -- Card sorting -- Creating user profiles

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The universal journalist

Randall, David, 1951- author.

EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=e000xww&AN=1216092&site=ehost-live

Format:

Books

Publication Date

2016

Excerpt:

-- Averages -- Distribution -- Percentages -- Per head -- Surveys -- Opinion polls -- Correlation

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A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual

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Research methodology : business and management contexts

Bryman, Alan, author.

Format:

Books

Publication Date

2014

Excerpt:

: Data gathering methods -- 9. Sampling -- 10. Surveys and questionnaires -- 11. Interviews and focus

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