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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Problem Investigation and Diagnosis -- Request Fulfillment Process -- Distinguishing Incident Management
Available: Copies:
2. 
Cover image for Understanding abnormal behavior
Understanding abnormal behavior
by 
Sue, David.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1212/2005924907-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1303/2005924907-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1212/2005924907-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
disorders -- Suicide -- Schizophrenia : diagnosis and etiology -- Cognitive disorders -- Disorders of
Available: Copies: