Research at grass roots : for the social sciences and human services professions / De Vos, A. S.

Human resource management in government : a South African perspective on theories, politics and

South African human resource management for the public sector / Erasmus, Barney.

management -- Public information services -- Public decision-making -- Public service delivery

Human services -- Research -- Methodology.

-- Human resources -- Municipal associations and related institutions -- Public relations and information

agents ; Transporting the tourist ; Visitor attractions ; Tourism accommodation and hospitality services

Service management : an integrated approach / Looy, Bart van.

Principles of service marketing and management / Lovelock, Christopher H.

equality / Ismail Adams and Pundy Pillay -- Restructuring the social services / Andrew Donaldson -- Part IV