Trautrims -- Sustainable warehousing / Alexander Trautrims -- Product design, cleaner production and

Introduction -- Design of product to meet customer expectations -- Transformation process choices

-- Requirements -- System Design And Modeling -- Code Generation -- Testing -- Feedback -- Operations -- Putting

principles -- Transport management -- Managing international supply chains -- Product returns and reverse

Handling and Service Recovery -- pt. 3. Service Marketing Strategy -- ch. 7. The Service Product -- ch. 8