action research -- The quantitative research process -- Surveys and the use of questionnaires -- Sampling

-structured, in-depth and group interviews -- Collecting primary data using questionnaires -- Analysing

: Data gathering methods -- 9. Sampling -- 10. Surveys and questionnaires -- 11. Interviews and focus

-- 7.4. Interviews -- 7.5. Questionnaires -- 7.6. Observation -- 7.7. Choosing and Combining Techniques