Business management : a value chain approach / Nieman, Gideon.

Business logistics management : a value chain perspective / Pienaar, W. J. (Wessel J.)

Introduction -- Value-added tax (VAT) -- Taxable income of business enterprises -- Specific

evidence--The value of CRM capabilities--The customer journey in RM and CRM

Introduction -- Value-added tax (VAT) -- Taxable income of business enterprises -- Specific

strategy: Creating value for target customers -- Products, services, and brands: Building customer value

communication management -- Digital marketing -- Customer value and retention -- People, processes and physical

Introduction -- Value-added tax (VAT) -- Taxable income of business enterprises -- Specific

-- Determining costs, budget and earned value -- Managing risk -- Closing the project -- Part III: People : the

marketplace and customer value -- Designing customer value-driven strategy and mix -- Managing hospitality and

share -- Fair value measurement -- Accounting policies, estimates and errors -- Statement of cash flows

the pluralism of value -- The global postmodern -- Afterword -- Notes -- Further reading -- The