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1.
Agile project management : how to succeed in the face of changing project requirements
by
Chin, Gary.
PTARPP e-Shelf location detail ; [click to view]
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http://catdir.loc.gov/catdir/toc/ecip049/2003022111.html
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2004
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AMACOM,
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Delivering knock your socks off service
by
Zemke, Ron
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2002
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