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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
2. 
Cover image for Microsoft® Windows server 2008 security resource kit
by 
Johansson, Jesper M.
Format: 
Books
Publication Date 
2008
Excerpt: 
-- Implementing active directory certificate services. Common security scenarios: Securing server roles -- Patch
Available: Copies:
3. 
Cover image for Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children
by 
Betz, Charles T.
Format: 
Books
Publication Date 
2007
Excerpt: 
Architecture and patterns for IT service management, resource planning, and governance : making
Available: Copies:
4. 
Cover image for Accounting and financial management : developments in the international hospitality industry
by 
Harris, Peter J. (Peter James), 1944-
Format: 
Books
Publication Date 
2006
Excerpt: 
Accounting and financial management : developments in the international hospitality industry /
Available: Copies:
6. 
Cover image for Tourism : a modern synthesis
by 
Page, Stephen, 1963- author.
Format: 
Books
Publication Date 
2006
Excerpt: 
attractions -- 10. Tourism accommodation and hospitality services -- 11. Human resource management in tourism
Available: Copies:
7. 
Cover image for Principles of marketing
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Pricing products : pricing strategies -- Marketing channels and supply chain management -- Retailing and
Available: Copies:
8. 
Cover image for Principles of marketing
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2004
Excerpt: 
: building the right relationships with the right customers -- Product, services, and branding strategies
Available: Copies:
9. 
Cover image for Business information systems : technology, development, and management for the E-business
Inhaltsverzeichnis Business information systems
Format: 
Books
Publication Date 
2002
Excerpt: 
Business information systems : technology, development, and management for the E-business /
Available: Copies:
10. 
Cover image for Basic marketing : a global-managerial approach
by 
Perreault, William D., Jr.
Format: 
Books
Publication Date 
2002
Excerpt: 
Marketing -- Management.
Available: Copies:
11. 
Cover image for Basic marketing : a global-managerial approach
by 
Perreault, William D.
Format: 
Books
Publication Date 
1996
Excerpt: 
Marketing -- Management.
Available: Copies:
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