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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer service industry -- Customer services.
Available: Copies:
2. 
Cover image for The connected educator : learning and leading in a digital age
The connected educator : learning and leading in a digital age
by 
Nussbaum-Beach, Sheryl, author.
Format: 
Books
Publication Date 
2012
Excerpt: 
The connected educator : learning and leading in a digital age / Nussbaum-Beach, Sheryl, author.
Available: Copies:
3. 
Cover image for Strategic information systems management
Strategic information systems management
by 
Grant, Kevin, 1968-
View this book online, via DawsonERA, both on- and off-campus
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018860995&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2010
Excerpt: 
) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points
Available: Copies:
4. 
Cover image for Personal learning networks : professional development for the isolated school librarian
Personal learning networks : professional development for the isolated school librarian
by 
Harlan, Mary Ann.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1510/2008045519-b.html
Format: 
Books
Publication Date 
2009
Excerpt: 
Personal learning networks : professional development for the isolated school librarian / Harlan
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