ch. 1 Introduction to the study of information and information technology -- ch. 2 The need for information -- ch. 3 Processing of information -- ch. 4 Information technology infrastructure: hardware -- ch. 5 Information technology infrastructure: software -- ch. 6 Information technology infrastructure: communication and networks -- ch. 7 Developing an information system solution -- ch. 8 The management of information systems -- ch. 9 The monitoring and control of information systems -- ch. 10 Using information technology -- ch. 11 Using accounting and other information systems.