-- Requirements -- System Design And Modeling -- Code Generation -- Testing -- Feedback -- Operations -- Putting

Handling and Service Recovery -- pt. 3. Service Marketing Strategy -- ch. 7. The Service Product -- ch. 8

. The research process. The literature review -- Conducting fieldwork -- pt. 4. The research product

-Stage Allocations and Activity-Based Costing Systems -- 7. Pricing and Product-Mix Decisions -- 8. Process and