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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Technologies -- Telephone Technologies and Services -- Telephone Technologies -- Telephone Services -- Email
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2. 
Cover image for Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.
Available: Copies:
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.--Business plans, Business
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4. 
Cover image for Administrative assistant's & secretary's handbook
by 
Stroman, James.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
. Telephone Usage; 4. Mail Services and Shipping; 5. Travel Arrangements; 6. Meetings; 7. Keeping Accurate
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5. 
Cover image for Cases in communications law : liberties, restraints, and the modern media
by 
Zelezny, John D., 1955-
Format: 
Books
Publication Date 
2004
Excerpt: 
. -- Creative Property Eldred v. Ashcroft -- Feist Publications v. Rural Telephone Service Co. -- Community for
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6. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Face. 19. Tips for Telephone Talk. 20. Putting Pen to Paper. 21. Putting Your Best E-Mail Foot Forward
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