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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
Available: Copies:
2. 
Cover image for The Oliver Wight ABCD checklist for operational excellence
The Oliver Wight ABCD checklist for operational excellence
by 
Wight, Oliver W.
Table of contents http://catdir.loc.gov/catdir/toc/onix06/00033007.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/00033007.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/00033007.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Total quality management.
Available: Copies:
3. 
Cover image for Sports management : a guide to professional practice
Sports management : a guide to professional practice
Sports management : a guide to professional practice
by 
Smith, Aaron, 1972-
Format: 
Books
Publication Date 
1999
Excerpt: 
Sports management : a guide to professional practice / Smith, Aaron, 1972-
Available: Copies:
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