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1. 
Cover image for Front office : procedures, social skills, yield and management
Front office : procedures, social skills, yield and management
by 
Abbott, Peter.
Format: 
Books
Publication Date 
1999
Excerpt: 
Front office : procedures, social skills, yield and management / Abbott, Peter.
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2. 
Cover image for Principles of social and educational research.
Principles of social and educational research.
Principles of social and educational research.
Format: 
Books
Publication Date 
1993
Excerpt: 
Unit 11: Asking questions / Michael Wilson -- Unit 12: Observational research / Peter Foster
Available: Copies:
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