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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer service industry -- Customer services.
Available: Copies:
2. 
Cover image for Strategic information systems management
Strategic information systems management
by 
Grant, Kevin, 1968-
View this book online, via DawsonERA, both on- and off-campus
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018860995&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2010
Excerpt: 
) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points
Available: Copies:
3. 
Cover image for The world is open : how web technology is revolutionizing education
The world is open : how web technology is revolutionizing education
by 
Bonk, Curtis Jay.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017708360&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2009
Excerpt: 
-time mobility and portability -- Learning at your service. Opener #10: Networks of personalized learning -- The
Available: Copies:
4. 
Cover image for Personal learning networks : professional development for the isolated school librarian
Personal learning networks : professional development for the isolated school librarian
by 
Harlan, Mary Ann.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1510/2008045519-b.html
Format: 
Books
Publication Date 
2009
Excerpt: 
Personal learning networks : professional development for the isolated school librarian / Harlan
Available: Copies:
5. 
Cover image for Management : theory and practice
Management : theory and practice
by 
Cole, Kris.
Format: 
Books
Publication Date 
2005
Excerpt: 
S1 -- Workplace learning by Gerry Corcoran and John Welch (110p.), s2 -- Customer service by Bruce
Available: Copies:
6. 
Cover image for ProfitBrand : how to increase the profitability, accountability & sustainability of brands
ProfitBrand : how to increase the profitability, accountability & sustainability of brands
by 
Wreden, Nick.
ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html
Format: 
Books
Publication Date 
2005
Excerpt: 
experience End-to-end customer service: 'The Customer Experience: Own It' ; Institutionalization of customer
Available: Copies:
7. 
Cover image for The encyclopedia of restaurant training : a complete ready-to-use training program for all positions in the food service industry
The encyclopedia of restaurant training : a complete ready-to-use training program for all positions in the food service industry
by 
Arduser, Lora.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0419/2004013996.html
Format: 
Books
Publication Date 
2005
Excerpt: 
positions in the food service industry / Arduser, Lora.
Available: Copies:
8. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Performance Research Associates' Delivering knock your socks off service. Zemke, Ron.
Available: Copies:
9. 
Cover image for How to measure human resources management
How to measure human resources management
by 
Fitz-enz, Jac.
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2001056212.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Effectiveness -- How to Measure Training and Development Values -- e-Learning: Distance and Self-Paced Learning
Available: Copies:
10. 
Cover image for E-business & e-commerce : how to program
E-business & e-commerce : how to program
by 
Deitel, Harvey M., 1945-
Format: 
Books
Publication Date 
2001
Excerpt: 
Models Getting a Loan Online Recruiting on the Web Online News Services Online Travel Services Online
Available: Copies:
11. 
Cover image for Marketing and information technology : the strategy, application and implementation of IT in marketing
Marketing and information technology : the strategy, application and implementation of IT in marketing
by 
O'Connor, John, 1960-
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015155465&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
1997
Excerpt: 
throughout the text and each chapter contains learning objectives and assignement questions. References, a
Available: Copies:
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