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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
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2. 
Cover image for Quality management : creating and sustaining organizational effectiveness
by 
Summers, Donna C. S.
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality management.
Available: Copies:
3. 
Cover image for Quality control
by 
Besterfield, Dale H.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
Quality control / Besterfield, Dale H.
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4. 
Cover image for The Oliver Wight ABCD checklist for operational excellence
by 
Wight, Oliver W.
Format: 
Books
Publication Date 
2000
Excerpt: 
Total quality management.
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5. 
Cover image for Marketing management
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2000
Excerpt: 
Marketing management / Kotler, Philip.
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by 
French, Wendell L., 1923-
Format: 
Books
Publication Date 
1999
Excerpt: 
, Total Quality Management (TQM) and large-scale organizational change. Provides excellent coverage of the
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by 
Smit, Elsabé, 1958-
Format: 
Books
Publication Date 
1996
Excerpt: 
Contemporary issues in strategic management / Smit, Elsabé, 1958-
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