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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
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2. 
Cover image for Exam ref 70-411 : administering Windows Server 2012 R2
by 
Russel, Charlie, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Software configuration management -- Examinations -- Study guides.
Available: Copies:
3. 
Cover image for A practical guide to advanced networking
by 
Beasley, Jeffrey S., 1955-
Format: 
Books
Publication Date 
2013
Excerpt: 
Configuration -- VLAN Tagging -- 802.1Q Configuration -- Networking Challenge: Static VLAN Configuration
Available: Copies:
4. 
Cover image for Project planning and control
by 
Lester, Albert.
Format: 
Books
Publication Date 
2000
Excerpt: 
Project management.
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