Summary

The ability to apply written, oral and interpersonal communication skills are essential if you are to succeed in your chosen career. Successful people are able to apply and adjust these skills to suit the various situations they encounter in the workplace. The eighth edition of THE BUSINESS COMMUNICATION HANDBOOK builds on the previous editions to provide an understanding of communication principles that can then be applied in the workplace. This user-friendly text is divided into four parts: Workplace Communication, Workplace Relationships, Workplace Documents and Career Development. Each chapter includes learning objectives and a list of key terms at the beginning of each chapter, margin notes to highlight key ideas, a comprehensive glossary and end-of-chapter summaries that review the essential concepts presented in the chapter. Coverage of employability skills has also been incorporated into the new edition, with Ready For Work activities at the end of each section that enable students to reflect on their readiness for work and career advancement or promotion. A Companion Website at pearsoned.com.au/dwyer provides further online resources for teachers and students and includes: True/False questions, Internet exercises, Good/Bad practice and research topic questions. This provides teachers with additional assessments and tasks, an exam revision tool and the opportunity to integrate technology into course delivery.