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Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2015

Excerpt:

Service marketing in perspective -- Value : from customer service to satisfaction and loyalty

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A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual

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Psychological testing and assessment : an introduction to tests and measurement

Cohen, Ronald Jay.

Format:

Books

Publication Date

2013

Excerpt:

Satisfaction, Organizational Commitment, And Organizational Culture -- Job Satisfaction -- Organizational

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Rethinking learning for a digital age : how learners are shaping their own experiences

Sharpe, Rhona, 1969-

to access electronic resource
MyiLibrary http://0-lib.myilibrary.com.emu.londonmet.ac.uk?id=265977

Format:

Books

Publication Date

2010

Excerpt:

that impact the net generation's satisfaction with online learning / Provisionality, play and pluralism

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Organisational behaviour : global and Southern African perspectives

Robbins, Stephen P., 1943-

Format:

Electronic Resources

Publication Date

2009

Excerpt:

-- Foundations of individual behavior -- Attitudes and job satisfaction -- Personality and values -- Perceptions

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Consumers

Arnould, Eric J.

Table of contents http://catdir.loc.gov/catdir/toc/mh031/2002041065.html
Publisher description http://catdir.loc.gov/catdir/description/mh031/2002041065.html

Format:

Books

Publication Date

2004

Excerpt:

decisions -- Ch. 16. Acquiring things -- Ch. 17. Consumer innovation -- Ch. 18. Consumer satisfaction -- Ch

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