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1. 
Cover image for THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
by 
Stickdorn, Marc, author.
Format: 
Books
Publication Date 
2011
Excerpt: 
Service industries -- Management.
Available: Copies:
3. 
Cover image for Uncommon practice : people who deliver a great brand experience
Uncommon practice : people who deliver a great brand experience
by 
Smith, Shaun.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- Marketing.
Available: Copies:
4. 
Cover image for Services marketing
Services marketing
by 
Lovelock, Christopher H.
Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
1996
Excerpt: 
Service industries -- Marketing.
Available: Copies:
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