About the author -- About the lead contributors -- Foreword by Ken Friedman -- Preface to the first edition -- Preface to the second edition with Don Norman -- Acknowledgements -- 1. Introduction -- 2. Human-centered design -- 3. Design as practice, research and thinking -- 4. Research essentials -- 5. Ethnographic research -- 6. Qualitative research -- 7. Quantitative research -- 8. Visual research -- 9. Applied research -- 10. Presenting your research -- 11. Conclusion -- Afterword by Steven Heller -- References -- Index.