Summary

The "value-driven" approach to operations management reaches beyond TQM, which is limited by its focus on turning out quality products, to thinking in terms of building systems that respond to the changing needs of customers, rather than simply building products at the lowest possible cost. This text is not structured around the traditional elements of planning, organizing, controlling, and feedback, but rather around the concepts and practicalities that form the new approach. Annotation copyright by Book News, Inc., Portland, OR