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1. 
Cover image for Customer service : skills for success
Customer service : skills for success
by 
Lucas, Robert W., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
communication skills -- 4. Nonverbal communication skills -- 5. Listening to the customer -- 6. Customer service
Available: Copies:
2. 
Cover image for SAGE HANDBOOK OF THE DIGITAL MEDIA ECONOMY.
SAGE HANDBOOK OF THE DIGITAL MEDIA ECONOMY.
Format: 
Books
Publication Date 
2022
Excerpt: 
chapters written by leading scholars from a range of disciplinary perspective. PART 1: Key Concepts PART 2
Available: Copies:
3. 
Cover image for Communicating @ work
Communicating @ work
Communicating @ work
by 
Grant, Terri, 1953-
Format: 
Books
Publication Date 
2019
Excerpt: 
Communicating at work : boosting your spoken, written and visual impact
Available: Copies:
4. 
Cover image for Marketing
Marketing
by 
Lamb, Charles W., author.
Format: 
Books
Publication Date 
2015
Excerpt: 
communication. This new edition is written in a more accessible way to assist students to grasp new concepts
Available: Copies:
5. 
Cover image for Effective business communication in organisations : preparing messages that communicate
Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
EBSCO http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=706997&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Written communication.
Available: Copies:
7. 
Cover image for Money talks : communication in business contexts
Money talks : communication in business contexts
Money talks : communication in business contexts
by 
Du Plessis, Danie.
Format: 
Books
Publication Date 
2009
Excerpt: 
Written communication.
Available: Copies:
8. 
Cover image for Administrative management
Administrative management
Administrative management
by 
Ferreira, E. J. (Edmund John)
EBSCO
Format: 
Books
Excerpt: 
-- administrative support function -- basics of communication -- Written communication -- Electronic
Available: Copies:
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