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1. 
Cover image for The essentials of instructional design : connecting fundamental principles with process and practice
The essentials of instructional design : connecting fundamental principles with process and practice
by 
Brown, Abbie, author.
Format: 
Books
Publication Date 
2024
Excerpt: 
- Planning, Designing, and Implementing the Intervention. 6. Instructional Goals and Objectives -- 7
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2. 
Cover image for Interaction design : beyond human-computer interaction
Interaction design : beyond human-computer interaction
by 
Sharp, Helen, author.
Format: 
Books
Publication Date 
2019
Excerpt: 
Inclusiveness; 1.7 Usability and User Experience Goals; 1.7.1 Usability Goals; 1.7.2 User Experience Goals1.7.3
Available: Copies:
3. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Contributions to Team Goals -- Chapter Summary -- Key Terms -- Review Questions -- Hands-On Projects -- Case
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