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1.
Customer relationship management : concepts and tools
Customer relationship management : concepts and tools
by
Buttle, Francis.
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Books
Publication Date
2004
Excerpt:
Beziehungsmanagement.
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2.
Relationship marketing : exploring relational strategies in marketing
Relationship marketing : exploring relational strategies in marketing
by
Egan, John, 1952-
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2001
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Beziehungsmanagement.
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