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1. 
Cover image for C# Data Structures and Algorithms Explore the possibilities of C# for developing a variety of efficient applications.
C# Data Structures and Algorithms Explore the possibilities of C# for developing a variety of efficient applications.
by 
Jamro, Marcin.
EBSCO https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1801029&site=ehost-live&scope=site
Format: 
Books
Publication Date 
2018
Excerpt: 
- reversing words; Example - Tower of Hanoi; Queues; Example - call center with a single consultant; Example
Available: Copies:
2. 
Cover image for The other end of the line
The other end of the line
The other end of the line
by 
Metcalfe, Jesse, 1978-
Format: 
Video disc
Publication Date 
2009 2008
Excerpt: 
Call center agents -- India -- Bombay -- Drama.
Available: Copies:
3. 
Cover image for Operations & management principles for contact centres
Operations & management principles for contact centres
by 
Hoffmann, Esther C.
Format: 
Books
Publication Date 
2007
Excerpt: 
Call centers -- Management.
Available: Copies:
4. 
Cover image for The silence of the rational center : why American foreign policy is failing
The silence of the rational center : why American foreign policy is failing
by 
Halper, Stefan A.
Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006032291.html
Format: 
Books
Publication Date 
2007
Excerpt: 
The silence of the rational center : why American foreign policy is failing / Halper, Stefan A.
Available: Copies:
5. 
Cover image for Call centres and human resource management : a cross-national perspective
Call centres and human resource management : a cross-national perspective
Call centres and human resource management : a cross-national perspective
by 
Deery, Steve.
Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Call centers -- Great Britain -- Personnel management.
Available: Copies:
6. 
Cover image for The inspired workspace : interior designs for creativity & productivity
The inspired workspace : interior designs for creativity & productivity
by 
Zelinsky, Marilyn.
Table of contents http://catdir.loc.gov/catdir/toc/fy043/2002008185.html
Format: 
Books
Publication Date 
2002
Excerpt: 
village : Campus MLC/Lend Lease -- Nesting place : Accenture -- The sound of silence : Orange Call Center
Available: Copies:
7. 
Cover image for Call centre effectiveness
Call centre effectiveness
Call centre effectiveness
by 
Els, Lien.
Format: 
Books
Publication Date 
2000
Excerpt: 
Call centre effectiveness / Els, Lien.
Available: Copies:
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