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1. 
Cover image for How to profitably delight your customers
How to profitably delight your customers
by 
Mather, Hal.
Format: 
Books
Publication Date 
1999
Excerpt: 
Institute of Operations Management.
Available: Copies:
2. 
Cover image for Principles of food and beverage operations
Principles of food and beverage operations
Principles of food and beverage operations
by 
Ninemeier, Jack D.
Format: 
Books
Publication Date 
1984
Excerpt: 
Principles of food and beverage operations / Ninemeier, Jack D.
Available: Copies:
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