This book surveys psychology's broad range of content with three aims: to illuminate the process of

data -- First steps in action research -- The quantitative research process -- Surveys and the use of

questions -- How to observe a user -- Interviews -- Surveys -- Card sorting -- Creating user profiles

: Data gathering methods -- 9. Sampling -- 10. Surveys and questionnaires -- 11. Interviews and focus

1. Introduction to engineering surveying -- 2. The South African survey reference system and basic

Social surveys.