. Questioning: How to approach people -- The most useful questions in journalism -- Questioning uneasy sources

Kasinomics : African informal economies and the people who inhabit them / Alcock, GG, author.

from Help Desk to Service Desk -- Components of a Successful Service Desk -- People -- Processes

understanding of people and an awareness of their needs, the text moves through the creative process step by

between agencies and the people they aim to persuade; he suggests new ways of approaching research to cut

. Disruption is must reading for all advertising and marketing professionals, as well as business people who

-- Productivity through people -- Hands-on, value-driven -- Stick to the knitting -- Simple form, lean staff