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1. 
Cover image for Evaluating research : methodology for people who need to read research
by 
Dane, Francis C., 1952- author.
Format: 
Books
Publication Date 
2023
Excerpt: 
; Telephone Interviews ; Mail Surveys ; Data Analyses in Survey Research ; Description ; Association
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2. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Technologies -- Telephone Technologies and Services -- Telephone Technologies -- Telephone Services -- Email
Available: Copies:
3. 
Cover image for Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.
Available: Copies:
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.--Business plans, Business
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5. 
by 
Mehta, Deepa, 1949-
Format: 
Video disc
Publication Date 
2003 1999
Excerpt: 
-- Ballroom dancing -- Long live Pakistan! -- Allah's telephone -- Papoo's bridegroom -- English pudding -- We
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by 
Yate, Martin John.
Format: 
Books
Publication Date 
2000
Excerpt: 
signals -- Responding to objections -- Getting live leads from dead ends -- Telephone interview
Available: Copies:
7. 
Cover image for Services marketing
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
1996
Excerpt: 
-- Federal Express: Business Logistics Services -- BT: Telephone Account Management -- Marriott's Rancho Las
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