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3. 
Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
Customer services -- Management.
Available: Copies:
4. 
Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service
by 
Butler, David L. (David Lawrence)
Format: 
Books
Publication Date 
2004
Excerpt: 
Bottom-line call center management : creating a culture of accountability and excellent customer
Available: Copies:
5. 
Cover image for Principles of marketing
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2004
Excerpt: 
: partnering to build customer relationships -- Marketing in the digital age : making new customer connections
Available: Copies:
6. 
Cover image for Dealing with difficult people
by 
Osborne, Christina.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service à la clientèle.
Available: Copies:
7. 
Cover image for E-business & e-commerce : how to program
by 
Deitel, Harvey M., 1945-
Format: 
Books
Publication Date 
2001
Excerpt: 
Models Getting a Loan Online Recruiting on the Web Online News Services Online Travel Services Online
Available: Copies:
8. 
Cover image for Basic marketing : a global-managerial approach
by 
Perreault, William D.
Format: 
Books
Publication Date 
1996
Excerpt: 
Marketing -- Management.
Available: Copies:
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