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1. 
Cover image for Empowerment evaluation principles in practice
Empowerment evaluation principles in practice
by 
Wandersman, Abraham.
Contributor biographical information http://www.loc.gov/catdir/bios/guilford051/2004021022.html
Publisher description http://www.loc.gov/catdir/description/guilford051/2004021022.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Human services -- Evaluation.
Available: Copies:
2. 
Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service
Bottom-line call center management : creating a culture of accountability and excellent customer service
by 
Butler, David L. (David Lawrence)
Format: 
Books
Publication Date 
2004
Excerpt: 
Call centers -- Customer services -- Evaluation.
Available: Copies:
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