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1. 
Cover image for Leadership : theory, application & skill development
Leadership : theory, application & skill development
by 
Lussier, Robert N.
Format: 
Books
Publication Date 
2016
Excerpt: 
Leadership : theory, application & skill development / Lussier, Robert N.
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2. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
continuous evaluation and feedback -- Ch. 14. The role of leadership -- Ch. 15. Loyalty and change management
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