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1. 
Cover image for Customer service : skills for success
Customer service : skills for success
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2012
Excerpt: 
Customer service : skills for success / Lucas, Robert W.
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2. 
Cover image for Sport and leisure operations management
Sport and leisure operations management
by 
McMahon-Beattie, Una.
Format: 
Books
Publication Date 
2004
Excerpt: 
-- Service quality / Eddie Lam -- Service productivity and best practice in the UK leisure industry / Jetske
Available: Copies:
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