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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Technologies -- Telephone Technologies and Services -- Telephone Technologies -- Telephone Services -- Email
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2. 
Cover image for Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.
Available: Copies:
3. 
Cover image for Office procedures for the 21st century
by 
Burton, Sharon, 1942-
Format: 
Books
Publication Date 
2008
Excerpt: 
search -- Managing your work, time, and other resources -- Communicating by telephone -- Building
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by 
Bouman, Martine (M.P.A.), 1954-
Format: 
Books
Publication Date 
1999
Excerpt: 
.g. address, telephone, Internet page) for answers on questions or to services or service providers that are
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