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1. 
Cover image for Customer first : a strategy for quality service
Customer first : a strategy for quality service
by 
Walker, Denis.
Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF
Format: 
Books
Publication Date 
1990
Excerpt: 
Quality assurance.
Available: Copies:
2. 
Cover image for Quality without tears : the art of hassle-free management
Quality without tears : the art of hassle-free management
by 
Crosby, Philip B.
Table of contents http://catdir.loc.gov/catdir/toc/mh021/83026810.html
Format: 
Books
Publication Date 
1984
Excerpt: 
Quality assurance.
Available: Copies:
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