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1. 
Cover image for Total quality management : the route to improving performance.
Total quality management : the route to improving performance.
Total quality management : the route to improving performance.
by 
Oakland, John S.
Format: 
Books
Publication Date 
1993
Excerpt: 
Total quality management : the route to improving performance. Oakland, John S.
Available: Copies:
2. 
Cover image for Leading change
Leading change
by 
Kotter, John P., 1947-
Table of contents http://lcweb.loc.gov/catdir/toc/96-20263.html
Table of contents http://lcweb.loc.gov/catdir/toc/96020263.html
Table of contents http://www.gbv.de/dms/hbz/toc/ht007365423.pdf
Format: 
Books
Publication Date 
1996
Excerpt: 
competitors - total quality management, reengineering, right sizing, restructuring, cultural change, and
Available: Copies:
3. 
Cover image for Contemporary issues in strategic management
Contemporary issues in strategic management
Contemporary issues in strategic management
by 
Smit, Elsabé, 1958-
Format: 
Books
Publication Date 
1996
Excerpt: 
Contemporary issues in strategic management / Smit, Elsabé, 1958-
Available: Copies:
4. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Total quality management -- Great Britain.
Available: Copies:
5. 
Cover image for The McGraw-Hill encyclopedia of quality terms & concepts
The McGraw-Hill encyclopedia of quality terms & concepts
by 
Cortada, James W.
Format: 
Books
Publication Date 
1995
Excerpt: 
Total quality management -- Encyclopedias.
Available: Copies:
6. 
Cover image for Operations management
Operations management
Operations management
by 
Slack, Nigel.
Format: 
Books
Publication Date 
1995
Excerpt: 
Operations management / Slack, Nigel.
Available: Copies:
7. 
Cover image for Managing quality
Managing quality
by 
Dale, B. G.
Format: 
Books
Publication Date 
1994
Excerpt: 
Total quality management.
Available: Copies:
8. 
Cover image for World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
priority of business -- Quality : the new strategic weapon -- The management of expectations -- What
Available: Copies:
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