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1. 
Cover image for Competitive intelligence : how to gather, analyze, and use information to move your business to the top
by 
Kahaner, Larry.
Format: 
Books
Publication Date 
1997
Excerpt: 
; Benchmarking and competitive intelligence ; How the Japanese perform competitive intelligence ; Competitive
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2. 
Cover image for Management ideas --in brief
by 
Kermally, Sultan.
Format: 
Books
Publication Date 
1997
Excerpt: 
competitive environment -- 2. Total quality management -- 3. Benchmarking -- 4. Delivering service excellence
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3. 
Cover image for Competing in the information age : strategic alignment in practice
by 
Luftman, Jerry N.
Format: 
Books
Publication Date 
1996
Excerpt: 
extended enterprise / Benchmarking IT strategic alignment / Business culture: the key to regaining
Available: Copies:
by 
Smit, Elsabé, 1958-
Format: 
Books
Publication Date 
1996
Excerpt: 
Programme (RDP) Re- engineering and work structuring Benchmarking The strategic implications of safety
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5. 
Cover image for Human-computer interaction
by 
Preece, Jenny, 1949-
Format: 
Books
Publication Date 
1995
Excerpt: 
' Opinions -- 31. Experiments and Benchmarking.
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6. 
Cover image for Managing quality
by 
Dale, B. G.
Format: 
Books
Publication Date 
1994
Excerpt: 
control / B.G. Dale and P. Shaw. 22. Benchmarking: a strategic and tactical perspective / R. Cross and P
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