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1. 
Cover image for Malcolm McDonald on marketing planning : understanding marketing plans and strategy
Malcolm McDonald on marketing planning : understanding marketing plans and strategy
by 
McDonald, Malcolm.
Table of contents http://www.loc.gov/catdir/toc/fy0803/2007037090.html
Format: 
Books
Publication Date 
2008 2007 2002
Excerpt: 
strategies -- 10. Place (distribution and customer service) strategies -- 11. Information and organization
Available: Copies:
2. 
Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
by 
Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: 
Books
Publication Date 
2003
Excerpt: 
Customer services.
Available: Copies:
3. 
Cover image for The innovator's dilemma : the revolutionary book that will change the way you do business
The innovator's dilemma : the revolutionary book that will change the way you do business
by 
Christensen, Clayton M.
Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html
Format: 
Books
Publication Date 
2003 2000
Excerpt: 
Customer services.
Available: Copies:
4. 
Cover image for The firm of the future : a guide for accountants, lawyers, and other professional services
The firm of the future : a guide for accountants, lawyers, and other professional services
by 
Dunn, Paul.
Table of contents http://www.loc.gov/catdir/toc/wiley031/2002153131.html
Publisher description http://www.loc.gov/catdir/description/wiley039/2002153131.html
Format: 
Books
Publication Date 
2003
Excerpt: 
The firm of the future : a guide for accountants, lawyers, and other professional services / Dunn
Available: Copies:
5. 
Cover image for Focusing on customer service in Southern Africa
Focusing on customer service in Southern Africa
Focusing on customer service in Southern Africa
by 
Theron, Danie.
Format: 
Books
Publication Date 
2003
Excerpt: 
Focusing on customer service in Southern Africa / Theron, Danie.
Available: Copies:
6. 
Cover image for Connecting with customers : how to sell, service, and market the travel product
Connecting with customers : how to sell, service, and market the travel product
Connecting with customers : how to sell, service, and market the travel product
by 
Mancini, Marc, 1946-
Format: 
Books
Publication Date 
2003
Excerpt: 
Connecting with customers : how to sell, service, and market the travel product / Mancini, Marc
Available: Copies:
7. 
Cover image for A framework for marketing management
A framework for marketing management
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2003
Excerpt: 
Cycle -- 11. Setting Product and Brand Strategy -- 12. Designing and Managing Services -- 13. Designing
Available: Copies:
8. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Customer services.
Available: Copies:
9. 
Cover image for Dealing with difficult people
Dealing with difficult people
by 
Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Service à la clientèle.
Available: Copies:
10. 
Cover image for Principles of service marketing and management
Principles of service marketing and management
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
2002
Excerpt: 
Principles of service marketing and management / Lovelock, Christopher H.
Available: Copies:
11. 
Cover image for Customer service training
Customer service training
by 
Kamin, Maxine.
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer service training / Kamin, Maxine.
Available: Copies:
12. 
Cover image for 101 ways to really satisfy your customers
101 ways to really satisfy your customers
by 
Griffiths, Andrew, 1966-
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer services.
Available: Copies:
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