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1. 
Cover image for Malcolm McDonald on marketing planning : understanding marketing plans and strategy
by 
McDonald, Malcolm.
Format: 
Books
Publication Date 
2008 2007 2002
Excerpt: 
strategies -- 10. Place (distribution and customer service) strategies -- 11. Information and organization
Available: Copies:
by 
Mancini, Marc, 1946-
Format: 
Books
Publication Date 
2003
Excerpt: 
Connecting with customers : how to sell, service, and market the travel product / Mancini, Marc
Available: Copies:
3. 
Cover image for A framework for marketing management
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2003
Excerpt: 
Cycle -- 11. Setting Product and Brand Strategy -- 12. Designing and Managing Services -- 13. Designing
Available: Copies:
4. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Customer services.
Available: Copies:
5. 
Cover image for The firm of the future : a guide for accountants, lawyers, and other professional services
by 
Dunn, Paul.
Format: 
Books
Publication Date 
2003
Excerpt: 
The firm of the future : a guide for accountants, lawyers, and other professional services / Dunn
Available: Copies:
6. 
Cover image for The innovator's solution : creating and sustaining successful growth
by 
Christensen, Clayton M.
Format: 
Books
Publication Date 
2003
Excerpt: 
Customer services.
Available: Copies:
by 
Theron, Danie.
Format: 
Books
Publication Date 
2003
Excerpt: 
Focusing on customer service in Southern Africa / Theron, Danie.
Available: Copies:
by 
Griffiths, Andrew, 1966-
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer services.
Available: Copies:
by 
Morrison, Alastair M.
Format: 
Books
Publication Date 
2002
Excerpt: 
Food service -- Marketing.
Available: Copies:
11. 
Cover image for Basic marketing : a global-managerial approach
by 
Perreault, William D., Jr.
Format: 
Books
Publication Date 
2002
Excerpt: 
customer service and logistics -- Retailers, wholesalers, and their strategy planning -- Promotion
Available: Copies:
12. 
Cover image for Customer service training
by 
Kamin, Maxine.
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer service training / Kamin, Maxine.
Available: Copies:
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