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1. 
Cover image for Truth, lies, and advertising : the art of account planning
by 
Steel, Jon.
Format: 
Books
Publication Date 
1998
Excerpt: 
Advertising agencies -- Customer services -- United States.
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2. 
Cover image for Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Public services (Libraries) -- United States -- Evaluation.
Available: Copies:
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